Delivery and return
Our delivery partner is UPS.
Delivery costs
€ 5,95 Netherlands free delivery over € 60,00.
€ 5,95 Belgium and Germany, free delivery over € 60,00. Not possible to send to DHL Paketstation.
Additional costs for shipments outside the EU are for the account of the customer.
In case you can't find your country in our list, please contact us for transport quotation.
Rreturn address:
SimbaShop.NL
Rivium Oostlaan 31
2909 LL Capelle aan den IJssel
The Netherlands
Opening hours:
Monday to Friday - 9 am to 5 pm
Returns and withdrawal policy
In case you are not completely satisfied with a product bought at SimbaShop.nl you can exchange or return it, without giving reasons, within 14 days after the day of your purchase. The product has to be in its original and undamaged state, and in the original packaging if possible. You must return the product to us without delay and in any event not later than 14 days after the day on which you let us know that you wish to return it. SimbaShop.nl might ask you what's the reason of the return or exchange.
SimbaShop.nl will refund the price you paid for the goods, including delivery costs for the returned goods charged by SimbaShop.nl. We will make any refunds due to you as soon as possible and in any event within the following deadlines: If you have received the goods and we have not agreed to collect them from you, 14 days after the day on which we receive the goods back from you (or if earlier, the day on which you provide us with evidence that you have sent the goods back to us); or if we have agreed to collect them from you, 14 days after you inform us of your decision to return the goods. SimbaShop.nl uses the same payment method as was used by the customer, unless another method has been agreed on with the customer. The customer doesn't pay any refund costs.
Shipping (costs and risk) is the sender's responsability. The product should be properly packaged and you'll need to cover the postage costs yourself. Please mark your parcel as ‘returned goods’ to avoid being charged any duties. The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it. We will send you an e-mail as soon as we have received your return.
A return is not accepted when:
- goods are damaged
- the return wasn't announced
- goods aren't resaleable anymore
We hope you are satisfied with our service. Should you have a complaint, please contact our customer service department by e-mail, phone or mail. We will consider your complaint and do our best to offer you a proper solution.
Our contact details:
SimbaShop.nl
Rivium Oostlaan 31
2909 LL Capelle aan den IJssel
T: +31 10 7370712
E: [email protected]
After having received your complaint we'll send you a confirmation. You will receive an answer within 14 days. Should we need more time, we'll let you know the soonest possible.
When you're not satisfied with our customer service, you can always contact the mediation department of Stichting Webshop Keurmerk. Shouldn't the mediation be succesful, it's also possible to submit your dispute to the Arbitration Committee (Geschillencommissie SGC).
